Return Policy

Return Policy – IZA Mart

Customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return policy below.

Return Eligibility

Products may be returned if:

• The item received is damaged or defective.

• The wrong item was delivered.

• The product is unused, unopened, and in its original packaging.

Return Request Period

• Return requests must be made within 7 days of receiving the order.

Non-Returnable Items

The following items cannot be returned:

• Opened food and beverage products.

• Personal care and hygiene products that have been opened.

• Items damaged due to misuse by the customer.

Refund Process

• Once the returned item is received and inspected, the refund will be processed.

• Approved refunds will be issued through the original payment method or another mutually agreed method.

Exchange Policy

• Eligible products may be exchanged for the same item if it is defective or damaged.

IZA Mart reserves the right to modify this policy at any time without prior notice.